BeoVision 7-32 MK1 – Beo4 loses control after pressing MENU

4 replies
Hi all, I'm having a strange issue with a BeoVision 7-32 MK I (Type 9318, MMIV/2004), controlled by an older generation Beo4 (arrow keys, no navigation button/joystick). This is actually my in-laws' TV, so I'm not familiar with its history or how it was originally set up. The problem: As soon as I press the MENU button on the Beo4 (with the TV in TV source, "TV" confirmed on the Beo4 display), the IR link between the remote and the television appears to be completely cut off. The remote then has no effect on the TV whatsoever, regardless of which button is pressed. The only way to restore normal operation is to fully unplug the television from the mains, wait, and plug it back in. - According to my in-laws, this used to work fine in the past, but they don't recall any specific change or trigger (it has been set up by BO technicians) - There's a CGV Etimo 2T DTT receiver connected via SCART to one of the AV inputs (registered as V.MEM ) - I tested with the CGV fully unplugged: the problem persists identically - The Beo4 apparently controls some functions of the CGV directly (e.g. pressing STOP turns it on) - No cable connected to the IR CONTROL OUT sockets on the back of the TV - I tried changing V.OPT (tested 1 and 4) with no effect on this issue - No MODE menu available on this Beo4 (confirming it's the older version without navigation) My end goal is to configure the DVI-I (PC) input on the TV to connect the CGV decoder via HDMI→DVI with audio over RCA on a digital audio input, but I'm stuck until I get stable access to the CONNECTIONS menu. Thanks in advance for any pointers!
It could be a sticky MENU button on the Beo4 - i.e staying pressed. View the end of the Beo4 with the selfie camera of an iPhone, then press MENU and see if the IR transmitters glow briefly.  If they glow/flash constantly then the MENU button is sticking (which would stop any subsequent buttons from working). Try that first, while I try to find a thread that describes how to dismantle the Beo4 and potentially fix the problem.

Location: Warwickshire, UK

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Thanks Guy, I'll give that a try with the phone camera.   Though I'm a bit skeptical it's a sticky button issue, because I can press GO + MENU together (to check the SW/firmware version) and that combo works fine, then LIST scrolls through the info as expected. If MENU itself were physically sticking, I'd expect that combo to misbehave too.   But I'll test it anyway and report back what I see through the camera.
Oh, and one thing I forgot to mention: when I press MENU, the on-screen menu doesn't actually open at all. Nothing appears on the TV screen, it just goes straight to the remote losing control of the TV.
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