Hi, I have the same Beocom 6000 PSTN setup as isthat the bedtime.  Plus a BeoTalk 1200 connected to a Virgin Media master phone line socket.  Well-matched was last week, now I am connect to the hub via voip.  I gave exactly the same issues. Would it be possible to provide step by step instruction, as I have not changed my phone stuff for 10+ years. Fingers crossed I can keep using this great kit. Regards Paul      

Hi Paul I’ll do my best step 1. Go into menu step 2. Scroll to Base step 3. Scroll to Remove Handset and click ok step 4. Unplug PTSN Line for at least 2 seconds step 5. Plug the PTSN Line back in… the light should flash green indicating it’s ready for registration step 6. The BeoCom handset should say register to base… click okay step 7. The base should then come up on the display… click ok to register hopefully that should be everything hope that fixes the issue

To Isthatthebeotime: I have the same problem having been switched by Virgin to their fibre service using their Hub 3. I have an old Beocom 600o PTSN (c. 1997) but trying this didn't work for 3 Beocom 6000 MK1's and one Beocom 6000 Mk2. I've now tried to use a Beoline 2 with the Beocom 6000 Mk2 without success. Were you plugging into the Hub 3 directly or via the Virgin provided adaptor? I would be interested if this worked for Paul as well or others? Many thanks Huw

Although I don't have experience of the Virgin Hub, I think that the problem here may be an incompatibility with the wiring of the RJ11 lead. Both my Beoline (Type 1130GB) PSTN and my BC6000 PSTN use RJ11 pins 3 and 4 for the phone connection (the latter from the LINE socket of the little black 3-way adaptor*).  These connections are normally routed to pins 2 and 5 of the BT plug/socket, which works fine. I think that most UK telephones use RJ11 pins 2 and 5, and perhaps the Virgin Hub 3 telephone socket expects this.  Thus you may not be able to connect your B&O RJ11 direct into the Hub's telephone socket. Try using you original RJ11 lead into your original RJ11 to BT adaptor and then use the Virgin-supplied BT to RJ11 adaptor to connect to the Hub. * My 3-way adaptor is the version without the white spot - on the right in the picture below: Login to view image You can see that the version without the white spot has the LINE connections close together - RJ11 pins 3 and 4. In the version on the left with the white spot, the LINE connections are further apart - RJ11 pins 2 and 5.  If you have this version then let me know and there is something else we can try! (As you view the socket, RJ11 pins are numbered right to left 1 through 6, but pins 1 and 6 are not used in this application). For info, on the BT plug the pins are also number 1 through 6, with pin 1 being nearest to the locking lever.

That’s something which originally did think may have been the issue but managed to solve with trial and error despite this