6500 turntable stopped working ( no sound)

8 replies
Hope someone can help. I have a 6500 system and my turntable stopped working. The record spins but the tone arm doesn’t move to the record.  I don’t hear any sound at all from the turntable.  I touch the cartridge and don’t hear anything. Any ideas? It was working fine.

Location: New York City

I’m a professional sax player living in New York City
Hi Often the transport string is off. Discussed often how to repair with a simple screw. Looh here for further information: https://archivedforum.beoworld.org/forums/t/35376.aspx   Kind regards Christian
Thanks! Going to open it up

Location: New York City

I’m a professional sax player living in New York City
Would that explain why I’m not getting any signal even when I bring the arm over manually and drop the tone arm?

Location: New York City

I’m a professional sax player living in New York City
so I took the platter off and the string is just hanging out. Attached to a small spring which isn’t attached to anything.  Do I need to remove the whole top of the unit or can I do this with the platter off? I’m not seeing where this attaches?

Location: New York City

I’m a professional sax player living in New York City
The picture is sideways. Here is a better one

Location: New York City

I’m a professional sax player living in New York City
Hi Seems that you have to open up the Turntable. There are 2  screws on the right side to unscrew, then move the tonearm to the middle and fold the top to the left side up, always watching space between tonearm and topplate. In the back of the topplate you should find a lever wich can be used like the bonnet holder of a car. In the thread wich i already mentioned you'll find 2 pictures how it looks original and a few posts later there is a picture how you could repair it wit a screw. As you are Bronce Member you could download the service manual for further information. Kind regards Christian
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