BeoLab 3500: sometimes responds to remote control, sometimes it doesn't ?

21 replies
The BeoLab 3500 I discussed in another thread, seems to have issues with responding to the remote control.   What I use
  • To make it switch to the external audio source, via DIN input,  I use the 'Menu > 4 > 0 > Go' command.
  • I make use of a Beo4 remote control.
  What happens/problem
  • The BeoLab 3500 sometimes responds correctly to the commands from the Beo4, but also sometimes not. I do not recognize a pattern.
  • When I remove the power plug from the BeoLab 3500 and restart it, the above described commands work at least the first time. After that sometimes not, sometimes they do.
  What I tried
  • I removed the Beo4 batteries and replaced them with fresh new ones. > No change.
  • I took another Beo4 remote (also with fresh batteries). > No change.
  Question Who has experienced something like this, or has an idea for solving this issue?

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Could be a slowly dying capacitor.
Thanks @B#OHACK3R, that's great info!   I guess it is a matter of getting the display part out. Is the PCB with the mentioned IR-receiver chip and capacitors, right behind that?

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Yes, getting the display out is a bit tricky. First you have to remove the whole front PCB which is still pretty easy. The IR related parts are underneath the internal bracket that holds the display in place. For removing that you have to carefully desolder the red LED, the photo-resistor and the two IR sensors. Then you can slowly pull it off and get access to the caps. There is also some sticky foam touching that board. Better remove it and give it a proper clean afterwards to prevent future damage.
Good that you mention that B3OKACK3R. Two questions:
  • Are the capacitors to be replaced electrolytic's or SMD's?
  • Do you happen to have a picture of how that PCB looks like?

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Thanks for your comment Guy, nice hearing from you again! I haven't exactly tried what you described. Though I have tested both Beo4's on a BeoSound Ouverture for normal operation. Both Beo4's and the Ouverture responded well to remote control operation, each time. Concerning the Test Mode on the BeoLab 3500, I wasn't aware that this is a testmode command set. I just use this command to activate the DIN connector for audio input (MCL set). But I must also add that I have been using another BeoLab 3500 (currently not in my house) this way for 2 years. It always responded well to this type of remote control operation. So my guess is that the comment by B3OHACK3R could help solve this.  

Location: The Netherlands

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@B3OHACK3R Concerning your remark to get to the components to be replaced: "The IR related parts are underneath the internal bracket that holds the display in place. For removing that you have to carefully desolder the red LED, the photo-resistor and the two IR sensors." I think what you mean is: (see 1st picture below)
  1. De-solder the 2 points in the yellow square for the photo resistor.
  2. De-solder the 4 points in the blue square (the legs of the two IR-sensors.
  3. De-solder the 2 points in the reed square for the photo resistor.
  4. De-clip the 4 plastic feet from the PCB and lift the plastic bracket at the front to access the components underneath. (2nd picture below)
Is this the right understanding?    

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Yes, exactly. Sounds good. Don't forget to mark the polarity of the components when desoldering them. The photoresistor won't care but the LED certainly will and the two black IR sensors probably as well. Be careful when removing the black plastic frame. It'S a bit tricky as the display will come off as well. It's plugged into a two row pin socket connector on the bottom. So disengage the four clips from the bottom and then gently pull it up. You will need some force. Now when I look at the picture - you might also get away with just replacing C17. It's a dual footprint. It can either be an SMD or a THT part. Mine was SMD - if yours is THT like in the picture you might be able to replace it using a small tip for your soldering iron. Nevertheless then you are missing out two SMD electrolytic caps that are under the plastic frame. Lower left area close to the red LED in your second picture. I don't know which cap is actually causing the problem. I just replaced all three of them and since then everything is working well again.
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