When listening to music I have the lab28 set to 'wide mode' and use the tone wheel to adjust the sound; however, on checking the app with the lab 28 ( instead of theatre) indeed it shows its in social mode- so the DSP is different. I can change this in the app to Optimum, which then moves the slats to 'narrow' if i touch any button in the remote ( even volume change) the speakers revert back to 'wide social'- the sound is totally different; why didnt B&O allow a  'wide and optimum together when selecting 'preset 1 or 2' Dissapointing that after one year B&O still hasnt improved the experience and frustrating that its not giving its best