I am not using RCA inputs. I am using powerlink, wireless powerlink and optical connections. I have differing outputs between slave and master on all sources. The output page on the app is having to be used to balance the sound picture by reducing the output of one of the speakers. This is not right and I am getting little to no assistance from B&O or my local engineer. But what are the output controls meant to be for? People slightly deaf in one ear?

In order to ensure that the the loudspeakers are correctly calibrated at the listening position, the Speaker Distance and Speaker Level must be adjusted for each loudspeaker. The Speaker Distance is the distance from the loudspeaker to the listening position. The Speaker Level is used to adjust the output level of the loudspeaker so that both loudspeakers have the same output level at the listening position. I, like Mr10Percent, am a little confused, since this is called "Speaker Level" (or perhaps just "Level") but not specifically  "Output Level" - so the explanation above may not be for the parameter you're asking about. If not, I'd be happy to help if I can get a little more information about your question to clarify. Cheers -geoff

Hej Geoff. Thanks for your response... I'll try to explain more... The master speaker had been reducing it's output over a period of hours until it was playing at about 70% of the slave. After 6 months and 5 home visits including having the master in the workshop the B&O engineer replaced the "brain" (behind one of the woofers) and the ribbon cable (damaged) that connects it to the circuitry below the tweeter. Now that has been completed the speakers had to be set up again as new. The output levels and speaker distance have been carefully set and a room calibration carried out multiple times with 4 presets produced. 1) A sweet spot centre 2) a full room wide 3) a corner seating position and 4) an extended full room measured from back in an ajoining room. However, regardless, the outputs are not matched. The slave is more "colourful" through all frequencies. It is not nice to listen to as the sound image is slanted to one side, regardless of the source. Hence my using the output level on the app to reduce the output by 2 or 3 db on the slave. This of course clips the frequencies and reducing the performance of one speaker to match the reduced performance of the other and is not correct. Prior to suffering the reducing output fault a year ago I did not have this situation at all so it is very noticable. The B&O engineer has referred the situation back to B&O but as yet has not received any constructive response. He asked me to contact them aswell to try to push a little. I was simply referred back to the dealer! Not helpful. I have since explained that we need input from B&O to find a solution but I am not getting any response so far! If you can offer any help with this obviously technical speaker issue, I, and I am sure your B&O engineer too would be grateful?    

You are correct... it is just "level."

Cool - so we know we are talking about the same thing. In MOST situations, it's safe to do the following:

• set both Levels to 0 dB
• Adjust the Speaker Distances to the correct values for both loudspeakers. Be as accurate as possible, since a small error here can have a big effect.
• Have a seat in the listening position and listen for the location of the voice.
• If the voice is not in the middle, then start by making small adjustments to the distance. To move the voice towards the LEFT loudspeaker, make the LEFT distance a little bigger. This will cause the sound to come out earlier.
• At some point, you will not be able to fine tune the distance enough (you'll notice that the voice position jumps when you adjust the distance).
• At this point, use the LEVEL to do a final tuning of the voice location.

    NOTE that if you are using the Power Link or Wireless Power Link input from most Bang & Olufsen sources, then the Beolab 50s DISTANCE and LEVEL processing is disabled, since it is done in the source itself. However, if you do the adjustments in either the source or the loudspeakers, you can just manually duplicate the values to the other. It's normal to do them in both places, since (for example) you'll want them to work for the Power Link source (probably a Beovision television) and a third-party source (like whatever you have connected on your Optical input).

'Taking all of that onboard (reserving pre-judgement), I will try another room compensation, very slowly, paying attention to every detail you have highlighted, and will report back..!