Hi.
I just bought a used Beoplay M5 and made a factory reset to add it to my network and the B&O app.
Now the problem.
The B&O app are not seeing the M5 at all. I've tried to reset several times. I finally got it onto the network through airplay setup, but the app is still not finding it.
So i downloaded the app "BeoTool" and noticed that the serial no., item no. and type no. is: "0000000" so I guess that's why the B&O app wont find it.
When connecting to the M5 through ip-address and looking at the "critical logfile" it comes up with: "unable to initialize core client: one or more of the arguments are invalid."
I can still play music via spotify connect, and bluetooth is working but can't software update it.
Am I totally doomed or can it be corrected by any ways? There is a label inside the M5 with the serial number.
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Beoplay M5 - No serial number
30 replies
I haven’t heard about this before - but it seems to be a fake M5, a copy.
Have you contacted the seller about this?
Could you post some pictures?
MM
Location: Flensborg————Danmark
seller told it was legal.. everyone can say that of course.
sure, here are some.
software has been updated previously, so the data must have been there before.
So.
I wrote to B&O support, and they sent my a guide with a special software to recover the missing data.
Connecting to the product through webbrower, and uploading the software did the trick :)
Now the B&O app finds the product.
Don't know if this is a common error, as the headline of the document says "How to recover ASE-TK product with serial number 00000000 (BeoSound 1/2, BeoPlay M5)"
Great - we should be happy to be the costumers of such a company.
Not many would offer that kind of service for a buyer of a second hand product, that is long eol.
Personally I haven’t heard of this before - but obviously they knew.
Have fun with your M5.
P.S.
This should be the latest/recent sw:
Software 2.1.50868 - Release date 31st October 2022
MM
Location: Flensborg————Danmark
Hi Guys,
I have the same issue with the M5.
Who can i contact for the firmware to fix it?
@HerlufHansen is it possible you can give me that special firware?
Thank you
Hi there.
Sure I can. Will find it later when I get off of work. :)
HerlufHansen wrote: Hi there. Sure I can. Will find it later when I get off of work. ?Really appreciate it! Thank you
Hi !
I'm also facing such a problem, I'm glad I did a search to find this form and discussion, is that possible to have a copy of the software that can help me get it recovered?
Cheers mate!
Hi guys.
Sorry I didn't write yesterday - Was a bit busy.
I've added the guide I've received from B&O support. There is a direct download link from B&O to the SW inside the PDF
Hope it works for you guys too :)
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