To make a proper shutdown of the Moment, do the following:
1. Shutdown the Moment Hub (SoundHeart) fully by powering it off.
2. Remove the BeoSound Moment interface (Jukebox) from the BeoSound Moment hub (SoundHeart) so it is not in charging position. Press and hold a thin pointy device (e.g. a paper clip) into the pin-hole for 2 seconds and let go. This will shutdown (Power Off) the BeoSound Moment interface (Jukebox).
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3. If less than 1 second no action will take place. (If more than 5 seconds the aluminium touch wheel and the wood touch wheel will loose function; to continue from this situation, place the BeoSound Moment interface (Jukebox) for charging in the BeoSound Moment hub (SoundHeart) and redo all the above instruction steps).
4. Wait 4 seconds.
5. Place BeoSound Moment interface (Jukebox) for charging on the BeoSound Moment hub (SoundHeart) by which the BeoSound Moment interface
(Jukebox) will wake-up.
6. Power on the Hub and you'll should hopefully see that both units now boots up as it should.