Beosound Moment Service Menu

23 replies
Hi, can anybody help me how to open the service menu in the Beosound moment tablet. Bang & Olufsen changed the way to enter the service menu in one of the last updates? Does anybody know how to enter it? Best regards Mirco
Can nobody help with this?
You access the service menu by removing the rear cover.  It's been this way since the Moment was released.
Thanks you for the answer, but I did not mean the normal configuration menu. I mean the production menu described in the service manual. Before one of the last updates it worked like described in the manual. Wenn you enter this menu, a normal android version is booting and you can install things like spotify connect etc. very easy. -  Enter BeoSound Moment interface (Jukebox) into production mode by: 1  Move the BeoSound Moment interface (Jukebox) away from charging on the BeoSound Moment hub (SoundHeart). 2  Tap 4 times on centre of the aluminium touch wheel and then tap on upper right corner of the display within 3 seconds: display will turn blank. 3  Single tap on centre of display, just above the midline: Keyboard appears. 4  Enter the password ‘2807’ and press Done and wait approx 60 seconds. 5  Jukebox will reboot and reveal Production menu. 6  Press on the IP Address button to read the IP address of the BeoSound Moment interface (Jukebox).
I have used my beosound moment with  spotify connect the last years. It works perfect.
It is very easy. When you enter this menu the BS moment is like a normal android tablet. You can install and manage APK and you can manage it do use a service in a background. this works perfect with spotify connect.
I recall reading that Spotify Connect was introduced in a Beta firmware version and removed almost immediately in a follow-up.  Maybe support is still there even though it isn’t exposed?
Good way to give a second life to the Moment. How do you go back to the B&O menu?

Location: Brittany - France

My B&O Icons:

Beoremote-Beo4.png Beoremote-Beo4.png
Beotime.png Beotime.png
Beosound-Moment.png Beosound-Moment.png
Beoplay-P6.png Beoplay-P6.png
Beoplay-M5.png Beoplay-M5.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-H3.png Beoplay-H3.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beoplay-A6.png Beoplay-A6.png
Beoplay-A1.png Beoplay-A1.png
Beomaster.png Beomaster.png
Beolab-18.png Beolab-18.png
Beogram-400x.png Beogram-400x.png
But how can you enter the service menu? The described way is not working since one of the last updates?
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