Hi Beosound fan,
My beosound moment juke box (The expansive tablet) was constantly rebooting yesterday (showing the logo, then dark screen and logo again). I tried to reset it (just the juke box with the small pinhole on the top right corner) without any success. The beotool reports all is good and I am able to play music with the hub and the remote App.
I left the jukebox overnight unconnected to drain the battery and after repluging it this morning it wont charge and the screen is dark. The beotool reports all is still good and the hub still play.
Could it be a dead battery after 5 years. I see that you can buy them online but how to replace it, anyone have done it, service manual? any help would be appreciated.
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Besound Moment battery replacement
28 replies
It could be the battery given you say it drained when left overnight.
If you do decide to change the battery the instructions of how to do it are below Login to view image
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Location: Hampshire, England
Wow Keith, really appreciate your time in providing this screenshot. This may seems the back wood casing that need to be remove? Do you have this page of the service manual as well, sorry to abuse your kindness but I don't want to damage the nice wood, I don't know how to safely remove it.
If the service manual is available somewhere, I will gladly take it as the juke box is not powering up even when connected, so it might be a bigger issue than just the battery,
Best,
Alex
I would also be extremely keen on an image of the page that describes how to remove the cover —or perhaps, from the drawing, the front glass (!)— so that one can get to the step of battery removal.
Thank you in advance,
Never you mind. I found the video on the old forum:
https://www.youtube.com/watch?v=vK4PC1hsvpM&list=PLRPmJ785xnMhqM0WuEQbx1VtsUkrfX8SU&index=1
Where can you buy the replacement battery please?
Mine has been changed by a sympathetic dealer but a time will come when I will have to sort this myself. Thank you
Location: Rickmansworth
You can find it on amazon but for me the problem was the overheating board.
I finally bought an another jukebox that only last 6 months. Same overheating issue, you can feel the heat in the tablet. Anyone knows what component get overheated or where to send for repair in the USA or ideally Canada? With moment overheating and beovision avant overheating, it seems a running problem at B&O.
Thanks to all contributors for this thread. My Moment started rebooting as described above and I was able to exchange the Moments battery based on this thread and the respective video. All is well now on the battery side. Unfortunately, my Moment starts rebooting again. It is still working but its not the way I want to behave the unit. So, very interesting to hear that it could be caused by a heated board. I can feel a hot spot on the tablet, too.
@alebouthillier: Could you get further information about the component?
Location: Germany
My B&O Icons:
@Rolt2
Unfortunately, I don't know what component is defective. I suspect a component on the motherboard or the main processor, or interface board. Some voltage measurement where off but power supply seems good. B&O should know what subcomponent is overheating. If you are listening to this thread can you provide more info to your fans base ? The alternative is to through out these nice device (they work perfectly after change of software suppliers and few upgrades).
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