Beoworld neither can nor will provide a pin code, and neither can anybody else, sorry to say. It's part of Bang & Olufsens anti-theft programme. Best is to bring the original purchase receipt with you to the nearest dealer, but as a minimum bring the unit in with the serial number intact and visible, so they can check against B&Os stolen goods registry. If everything is fine it won't take long for them to reset the unit. If it's stolen, it's worthless. Martin