Google Account BV14

2 replies
EK
ekw
Bronze
10 posts
Posted February 3, 2024 at 10:12 GMT ? Edited May 4, 2024 at 22:01 GMT
#688584
Dear friends of Beoworld I bought a BV14 which did not get recent software updates; I went through the "set up from scratch", got the software update from 09/2019; TV runs quite stable but I can not login to my google account which means I can not access the playstore and do the update or get any new apps.... I saw that this issue exits on many other TVs - do you have any idea how to resolve this problem? best regards Elmar

My B&O Icons:

Beoremote-Beo4.png Beoremote-Beo4.png
Beovision-Avant.png Beovision-Avant.png
Beotime.png Beotime.png
Beosound.png Beosound.png
Beosound-9000.png Beosound-9000.png
Beosound-5.png Beosound-5.png
9_LEE
9_LEE
Bronze
59 posts
Posted February 4, 2024 at 11:23 GMT
#707369
It needs a software update to the latest Google Play Store. You have the old one on your TV which no longer works. I take the ones I sell to an official B&O Service Center to do, but I'm not sure if there's a work-around? Lee

Location: Eastbourne England

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