LG software update affecting TV control

5 replies
PA
patcherley
Gold
184 posts
Posted August 27, 2025 at 19:05 GMT
#690305
My Eclipse had an LG software update last night and since then my Beoremote can only control the HDMI sources attached to the Soundcenter. I reported this to B&O and they have confirmed the software update caused it and they are working on a solution. Here is the link to the announcement which includes 2 work rounds https://support.bang-olufsen.com/hc/en-us/articles/20651659644561-Important-news I will let you know when I know more. Paul

Location: Hampshire

My B&O Icons:

Beoremote-Beo4.png Beoremote-Beo4.png
Beovision-Eclipse.png Beovision-Eclipse.png
Beosound.png Beosound.png
Beoremote-One.png Beoremote-One.png
Beomaster.png Beomaster.png
PA
patcherley
Gold
184 posts
Posted September 11, 2025 at 15:43 GMT
#716220
Just had an update from LG and it now seems to be back working

Location: Hampshire

My B&O Icons:

Beoremote-Beo4.png Beoremote-Beo4.png
Beovision-Eclipse.png Beovision-Eclipse.png
Beosound.png Beosound.png
Beoremote-One.png Beoremote-One.png
Beomaster.png Beomaster.png
MB
Mbee
Bronze
878 posts
Posted September 13, 2025 at 19:10 GMT
#716255
Thanks，can you give me the buggy version number (23.25.55？)， and the new version number ？
PA
patcherley
Gold
184 posts
Posted September 13, 2025 at 20:31 GMT
#716261
Hi, the buggy version was 23.25.50 the new version is 23.25.55. Hope that helps. Paul

Location: Hampshire

My B&O Icons:

Beoremote-Beo4.png Beoremote-Beo4.png
Beovision-Eclipse.png Beovision-Eclipse.png
Beosound.png Beosound.png
Beoremote-One.png Beoremote-One.png
Beomaster.png Beomaster.png
MB
Mbee
Bronze
878 posts
Posted September 14, 2025 at 22:00 GMT
#716284
Thanks，and what are the symptoms on your TV？Because on mine，after a bit more than an hour usually， I get a message « network lost » and then « network connection reestablished » again and again until the soundcenter crashes and I get only sound from lg speakers. But I think it may be related to a hardware fault on my side.
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