Products not updating?

4 replies
It seems there's a new 6.5 release for some of the older products. Is anyone else having issues upgrading?  After about 4 tries, my BS1 (2nd Gen) upgraded, but my M3, Eclipse (gen1) either give me a failure message or complete, but don't update the software.  Trying to figure out if it's a problem with my network or with B&O somewhere.
I have a 6.57689 version on all my ASE products - but that is from back in October. They are on automatic updating. Most are hardwired, some on wifi. I am not aware that there should be any later SW. By the way….they all run flawless. A tip…when they won’t update - please restart pulling the mains. Then wait until they are online again. MM  

Location: Flensborg————Danmark

You can view the latest SW updates here:  

Location: Warwickshire, UK

My B&O Icons:

BeoCenter-9500.png BeoCenter-9500.png
Beoremote-Beo4.png Beoremote-Beo4.png
Beovision-10.png Beovision-10.png
Beotime.png Beotime.png
Beosound.png Beosound.png
Beosound-Explore.png Beosound-Explore.png
Beosound-Essence.png Beosound-Essence.png
Beoplay-P2.png Beoplay-P2.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-H4.png Beoplay-H4.png
Beoplay-H3.png Beoplay-H3.png
Beoplay-Form-2i.png Beoplay-Form-2i.png
Beoplay-Earset.png Beoplay-Earset.png
Beoplay-A2.png Beoplay-A2.png
It turns out if I first go into "troubleshooting" and select the software re-start - a little easier than unplugging -  it will now upgrade successfully.  As timing goes, I have 2 Essences and a BS2 that upgraded in October, but didn't get the upgrade indication on the Eclipse, M3 and BS1 until recently.  Might be a US, thing. All works great now. Thanks for the comments.  
or
BeoWorld Gold Membership card
Join BeoWorld

Register to access the forums, reference material, and exclusive member benefits — including our monthly prize draw.

Become a Member

December 2026 Prize Draw

Gold Members Only

As a Gold member you're automatically entered into our exclusive prize draw — your chance to win iconic Bang & Olufsen products. A unique benefit of BeoWorld Gold membership, every draw brings a new opportunity to win something special.

BeoSound Level

1st Prize

BeoConnect Core

2nd Prize

BeoRemote Halo

3rd Prize